Contact Us

Order questions? Message Dallin on Pronto.

For anything order-related, message Dallin Brown, our warehouse manager, on Pronto. It's the fastest way to get an answer — usually same day.

That includes:

• Where's my shipment / tracking
• Adding to or changing an order that hasn't shipped
• Wrong, missing, or damaged items
• Lead times and restock timing
• Pallet and inside-delivery questions

Something wrong with a product?

Fill out the Product Issue Report so it gets logged and tracked with the manufacturer. Do this even if you've already messaged Dallin — the form is what triggers a replacement or credit.

Everything else

Email supplies@hellosugar.salon. We respond to all email inquiries within 24 hours.